Terms and Conditions

Terms and Conditons

Secure Credit Card Processing

Credit card payments are processed using the PayPal and DPS systems, accordingly we do not receive, store or transmit your credit card information in any way. All card numbers and names etc are passed directly from you the customer to PayPal or DPS. This transaction is performed using SSL for your protection, and the name that will appear on your statement is "Tru2U" or "www.tru2u.co.nz". We accept Visa and Mastercard credit cards, as well as payment from your PayPal account. If you wish to pay using bank deposit or cheque we can do that also, but orders will not be dispatched until the funds have cleared in our bank account.

Privacy Policy

We will not share, sell or pass on in any way the personal information you supply when registering as a customer. If at any stage you wish us to remove your information from our database please send an e-mail with your request and we will do so without hesitation.

Dispatch Policy

Goods will be dispatched as soon as possible following an order and appropriate verification. Usually this will happen within 1 business day, however please allow 2 to 3 days for delivery. We use Post Haste for all our deliveries, so should you need to trace an order just give us a call or e-mail and we'll provide the track and trace number.

Returns Policy

Goods may be exchanged if returned to us within 10 days of delivery. Refunds will be provided less a 10% handling charge. All returned goods must be undamaged and in the original packaging. The cost of returning goods is for the customer to bear.

Cancellation Policy

Orders may be cancelled up until the time they are dispatched, and a refund will be provided less a 10% handling charge. Once an order has been dispatched our Returns Policy applies.


All goods sold by us are under the manufacturers warranty. As such we will refund (in full) or exchange the item without hesitation if it fails due to faulty manufacture.


All information presented on our web site is intended to be correct. However we will not be bound where errors (obvious or otherwise) have been made. Occasionally we may not be able to supply goods due to being sold out or delays by our suppliers. Should this occur we will make every effort to either supply as soon as possible or provide alternative goods.